Returns & Refunds

CANCELLATION

• An order is considered cancelled once you have notified Waterford Estate and have received our confirmation. Cancellation of in-stock items is only possible if the stock has not left our premises. Orders may be cancelled by calling Waterford Estate on 021 880 5300, or by e-mail sales@waterfordestate.co.za, during regular business hours.

RETURNS

• Waterford Wines guarantees the quality of all products supplied, and your satisfaction is our foremost priority. If for any reason you are dissatisfied with your order and the quality of our products, please contact us and return the items at your cost within fourteen (14) days of delivery of your order. If we find that the items were faulty in any respect when delivered to you, we will refund you the price of the items as well as the cost of delivery and return of the items, within thirty (30) days of our receipt of the returned items. You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.

REFUNDS

• Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by EFT transfer.